brad@brad
184 Posts
Quote from brad on May 12, 2022, 12:15 am
Quote from
CJO on May 11, 2022, 11:58 pm
Quote from
brad on May 6, 2022, 12:18 pm
Quote from Guest on May 6, 2022, 11:08 am
What about receiving the referrals from vendors, who is best to streamline that process so we don't have them building up in emails? And also some have not done pre-qualification well enough, any recommendations on who has the best quality referrals?
We've found we have to do the real work when it comes to dealing with referrals. Getting us contact info is cool and all but it's only a tiny part of the process.
Assign someone to call patients with a script and record the whole thing in your CTMS. It's basically just a numbers game at this point.
We tried a lot of recruitment vendors and their pre-screening/call services. We came to the same conclusion as Brad - your own team will handle any referral the best because they know what to do in case of DNQ - what other study might be a fit or at least they add a new volunteer to the volunteer database for future studies. Since all interested people self-refer we cannot expect the highest quality of referrals in the first place. There wasn't any outsourced prescreening that delivered on quantity, quality and with a reasonable price so far and we tried quite a few.
We do IRB approved scripted calls and document ALL activities in CTMS. That creates evidence for sponsors, when there are doubts about our extensive efforts.
Let's face it - COVID changed our environment. No show rates are still higher than pre-pandemic (55-70% vs. <18%) and those scheduled candidates need to be replaced. To share another tracked metric- our calls per randomized person are still three times higher than in 2019.
We're getting crazy no shows as well. So frustrating.
Quote from
CJO on May 11, 2022, 11:58 pm
Quote from
brad on May 6, 2022, 12:18 pm
Quote from Guest on May 6, 2022, 11:08 am
What about receiving the referrals from vendors, who is best to streamline that process so we don't have them building up in emails? And also some have not done pre-qualification well enough, any recommendations on who has the best quality referrals?
We've found we have to do the real work when it comes to dealing with referrals. Getting us contact info is cool and all but it's only a tiny part of the process.
Assign someone to call patients with a script and record the whole thing in your CTMS. It's basically just a numbers game at this point.
We tried a lot of recruitment vendors and their pre-screening/call services. We came to the same conclusion as Brad - your own team will handle any referral the best because they know what to do in case of DNQ - what other study might be a fit or at least they add a new volunteer to the volunteer database for future studies. Since all interested people self-refer we cannot expect the highest quality of referrals in the first place. There wasn't any outsourced prescreening that delivered on quantity, quality and with a reasonable price so far and we tried quite a few.
We do IRB approved scripted calls and document ALL activities in CTMS. That creates evidence for sponsors, when there are doubts about our extensive efforts.
Let's face it - COVID changed our environment. No show rates are still higher than pre-pandemic (55-70% vs. <18%) and those scheduled candidates need to be replaced. To share another tracked metric- our calls per randomized person are still three times higher than in 2019.
We're getting crazy no shows as well. So frustrating.
Hightower Clinical / Note to File Podcast / Existential Dilettante / "Specialization is for insects"
